With a mission to provide a reliable and professional service to customers needing plumbing work, Jamie and Tom Dale started family-run business J&T Dale Plumbing five years ago.

“We listened to the community and their needs. They wanted a good old-fashioned service of having someone answer the phone, be reliable and show up, honesty and trust. So we focused on building a strong team of dedicated, professional tradesmen who align with our clients’ requirements.

“We can help with all those niggly plumbing problems from dripping taps and running out of hot water to major toilet and drain blockages and everything in between,” they said. 

Customer service is their highest priority and with a reputation as reliable and professional, the business has grown from two to a team of nine, and will no doubt continue expanding. “Superior customer satisfaction is centre of all we do and we believe creating a positive culture within our team is where it begins. Offering progressive education and training, monthly rewards and incentives, team-strengthening events and making sure there’s fun and laughter in every day is paramount to meeting these goals,” they said.

J&T Dale Plumbing employs licensed and highly qualified plumbers, and also operation co-ordinators, second and first year apprentices and a school-based apprentice, who has been able to get a taste of the workforce. This skilled and friendly team together offer a domestic and commercial all maintenance plumbing service from Bawley Point to Nowra. 

“We are specialists in hot water servicing and new installations, gas fitting, sewer and drain blockages and locating,” Jamie and Tom said. “We offer an emergency service where we answer the phone 24/7 so our customers know they can rely on us any time of the day or year.”

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The team strives to show up on time, are neat and tidy and to complete the job to the highest quality with professionalism. “We offer highly qualified technicians who are equipped with vehicles carrying the latest plumbing technology and equipment, we are fully licensed and insured and are a multi-award winning trade company,” Jamie and Tom said. “We are proud of our team who have built the company to be known as a reliable and trusted local trade service.

“Providing full-time work, which is often difficult to find in our local area, has allowed our team to stay local and remain close to their families. We understand the younger generations of our community are our future, and we appreciate how important it is to support families in providing sustainable employment which in turn builds a strong family unit and foundation for their future allowing them to become the best version of themselves.”

The team feels privileged to work within the community, and not just because of the lifestyle (which they do love). “We get to meet incredible people every day from all walks of life, that we'd never meet otherwise,” they said. The team gives back by fundraising, attending events and networking avenues to support and work in partnership with other local businesses and professionals. “Being able to help members of our community every day with their plumbing needs is another way of giving back to a community who all support each other and that’s why we are proud to be a part of it,” Jamie and Tom said. 

J&T Dale Plumbing is located at 1/15 Deering Street, Ulladulla. Phone 1300 846 264, visit www.jtdaleplumbing.com.au or jtdaleplumbing on Facebook.

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